At Equestrian Apparel Store, we want you to be completely satisfied with your riding apparel and safety equipment. If for any reason you’re not happy with your purchase, we offer a straightforward returns and exchanges process for most items.

Our Return Policy

You may return or exchange most items within 15 days of receiving your order, provided they are in their original condition with tags attached and packaging intact. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer
  • We cannot accept returns on final sale items or customized products

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Body Protectors (both adult and children’s)
  • Riding Hats/Helmets (all sizes)
  • Socks (all types)
  • Any items marked as “Final Sale”

These restrictions are in place to ensure rider safety and comply with hygiene standards.

How to Return or Exchange an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Equestrian Apparel Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) to return/exchange: – Product Name: [Item Name] – Size: [Size] – Color: [Color] – Quantity: [Quantity] – Reason for return: [Reason] For exchanges, please specify: – Desired replacement item: [Product Name] – Size: [Size] – Color: [Color] I understand that return shipping costs are my responsibility unless the item arrived damaged or defective. Best regards, [Your Full Name] [Your Order Number] [Your Contact Email] [Your Phone Number (optional)]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange confirmation (if applicable)

Step 3: Ship Your Return

Once approved, please ship your return to:

Equestrian Apparel Store Returns
3384 Park Street
Pittsburg, US 94565

We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Will be processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Will be shipped within 1-2 business days after we receive your return

You’ll receive an email notification when your refund is processed or your exchange is shipped.

Damaged or Defective Items

If your equestrian gear arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For our international customers (excluding certain Asian and remote regions):

  • All return shipping costs are the responsibility of the customer
  • Please mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable
  • Refunds will be issued in USD and may be subject to currency fluctuations

Need Help?

Our equestrian-savvy customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Your Customer Service Number]

We’re committed to making your returns experience as smooth as possible, so you can get back to enjoying your ride with the perfect gear.

Last Updated: [Insert Date]