Welcome to Equestrian Apparel Store’s FAQ section. Below you’ll find answers to common questions about our premium riding apparel and accessories. Our team of equestrian enthusiasts is committed to providing you with the best shopping experience from selection to delivery.

Product Information

1. What types of equestrian products do you offer?
We specialize in high-quality equestrian apparel and protective gear for riders of all ages, including:
  • Safety equipment (Air Vests, Body Protectors, Riding Hats)
  • Performance clothing (Base Layers, Competition Clothing, Jodhpurs)
  • Casual riding wear and outerwear (Coats & Jackets)
  • Complete children’s equestrian collections
  • Footwear and accessories (Belts, Chaps, Gaiters, Socks)
2. Are your products suitable for competitive riding?
Absolutely! Our Competition Clothing line and protective gear meet the standards for most equestrian competitions. Many of our products are designed specifically with competitive riders in mind, combining safety, performance, and style.
3. Do you offer children’s equestrian apparel?
Yes, we have an extensive Childrens collection that includes everything from protective gear (Body Protectors, Riding Hats) to complete riding outfits (Jodhpurs, Riding Boots, Chaps and Gaiters).

Ordering & Payment

4. What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are processed securely.
5. Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] or call our customer service. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

6. Where do you ship and how long does delivery take?
We ship worldwide (excluding some remote areas and parts of Asia). Delivery times:
  • Standard Shipping (DHL/FedEx): 10-15 business days after dispatch ($12.95)
  • Free Shipping (EMS): 15-25 business days after dispatch (free for orders over $50)
All orders are processed within 1-2 business days from our US headquarters.
7. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your equestrian apparel’s journey from our stable to your doorstep.
8. Are there additional fees for international orders?
International shipments may be subject to customs fees, import duties, or taxes which vary by country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information.

Returns & Exchanges

9. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with tags attached. Please contact our customer service team to initiate a return.
10. How do I exchange an item?
Contact us at [email protected] within 15 days of receiving your order. Exchanges are subject to product availability. Please include your order number and the item(s) you wish to exchange.

Customer Service

11. How can I contact customer service?
Our rider-friendly customer service team is available via email at [email protected]. You can also reach us by mail at:

Equestrian Apparel Store
3384 Park Street
Pittsburg, US 94565
12. Do you offer sizing advice for riding apparel?
Yes! As fellow equestrians, we understand how important proper fit is for both comfort and safety. Contact us with your measurements and the product you’re interested in, and we’ll be happy to recommend the best size.

Didn’t find the answer you’re looking for? Our team of equestrian experts is always ready to assist. Contact us at [email protected] for personalized support.